Shipping and Returns


Standard shipping (2-6 days) is $6.95
For orders over $75 standard shipping is free.
We only ship within the US. 


We offer pick up for shoes at Goldenbug Children's Shoes (Rockridge) only.

Local pick up can be selected at checkout. You will be notified via email once the order is ready to be picked up. If your order contains other types of merchandise such as apparel, toys, or accessories, it can only be processed for shipping. 

Store Hours:

Oakland (Rockridge)
Mon, Thurs, Fri, Sat, Sun: 10.30am - 6.00pm

Berkeley (4th Street)
Monday - Sunday; 10:30am - 6pm


GoldenBug will accept your return or exchange of unworn, unwashed, or defective merchandise by mail or at either of our East Bay stores.

**Please note that you are responsible for the expense of returning an order. 

All returned items must be in a sale-able condition with tags and in original packaging, and with your receipt.

Mailing Returns 

Shoes can be mailed to:

5509 College Avenue
Oakland, CA 94618

Apparel/toys/accessories/gifts can be mailed to:

1803 Fourth Street
Berkeley, CA 94710

**if you have a mix of items to return, just pick one location to mail to and we'll take care of the rest!

Returns of online orders: 

Full-priced items will be refunded if postmarked within 14 days of delivery; store credit will be issued if postmarked within 15-30 days of delivery. 

No returns after 30 day from delivery.
Sale items are FINAL SALE
Returns of in-store purchases:

Full-priced items will be refunded within 14 days or original purchase; store credit will be issued within 15-30 days of original purchase.

No returns after 30 days from original purchase.
Sale items are FINAL SALE