Shipping and Returns

SHIPPING

Standard shipping is $6.95 and for orders over $100 shipping is free. We only ship within the US. 

During the Covid-19 Crisis our opening hours are as follows: 

Oakland (Rockridge)

Walk-in customers
Monday, Thursday, Friday, Saturday, Sunday: 10:00am - 1:30pm

Appointments are available at our Oakland store.
Monday, Thursday, Friday, Saturday, Sunday: 2:30 - 4:30pm

Berkeley (4th Street)

Our Berkeley store is open for in-store shopping at the following times: 

Monday, Thursday, Friday, Saturday; 10:00am - 5:30pm
Sunday; 1 - 5:30pm

Store-front pickup is free and also available during business hours.

Be sure to choose which store you'd like to pick up from at checkout.

Return Policy

GoldenBug will accept your return or exchange of unworn, unwashed or defective merchandise by mail or at either of our East Bay stores.

**Please note that you are responsible for the expense of returning an order. 

All returned items must be in a sale-able condition with tags and in original packaging, and with your receipt.

During the Covid-19 Crisis, mailed returns must be handled differently and our store-front is not always available to receive mailed packages. Please email us to arrange our current return options.

Once the Covid-19 Crisis is over, returns should be sent to: 

GoldenBug
5509 College Avenue
Oakland, CA 94618

Returns of online orders: 

Full-priced items will be refunded if postmarked within 14 days of delivery; store credit will be issued if postmarked within 15-30 days of delivery. Please note that store credit may ONLY be used for In-store purchases or phone payments.

No returns after 30 day from delivery.
Sale items are FINAL SALE
 
Returns of in-store purchases:

Full-priced items will be refunded within 14 days or original purchase; store credit will be issued within 15-30 days of original purchase.

No returns after 30 days from original purchase.
Sale items are FINAL SALE