Shipping and Returns

SHIPPING

Standard shipping (2-6 days) is $6.95
For orders over $100 standard shipping is free.
We only ship within the US. 

During the Covid-19 Crisis our opening hours are as follows: 

Oakland (Rockridge)

In-store shopping: 

Mon, Thurs, Fri, Sat, Sun: 10.30am - 6.00pm

Berkeley (4th Street)

Our Berkeley store is open for in-store shopping at the following times: 

Monday - Sunday; 10:30am - 6pm

Store-front pickup is free and also available during business hours.

Be sure to choose which store you'd like to pick up from at checkout.

RETURN POLICY

GoldenBug will accept your return or exchange of unworn, unwashed or defective merchandise by mail or at either of our East Bay stores.

**Please note that you are responsible for the expense of returning an order. 

All returned items must be in a sale-able condition with tags and in original packaging, and with your receipt.

Mailing Returns 

Shoes can be mailed to:

GoldenBug
5509 College Avenue
Oakland, CA 94618

Apparel/toys/accessories/gifts can be mailed to:

GoldenBug
1803 Fourth Street
Berkeley, CA 94710

**if you have a mix of items to return, just pick one location to mail to and we'll take care of the rest!

Returns of online orders: 

Full-priced items will be refunded if postmarked within 14 days of delivery; store credit will be issued if postmarked within 15-30 days of delivery. Please note that store credit may ONLY be used for In-store purchases or phone payments.

No returns after 30 day from delivery.
Sale items are FINAL SALE
 
Returns of in-store purchases:

Full-priced items will be refunded within 14 days or original purchase; store credit will be issued within 15-30 days of original purchase.

No returns after 30 days from original purchase.
Sale items are FINAL SALE