FAQs

What are you doing to make shoe shopping safe during the Covid-19 Pandemic?

UpdatedΒ 7/17/21

How are the Covid-19 regulations affecting GoldenBug?

GoldenBug canΒ operate at full capacity and recommends masks for all customers ages 3+

π—šπ—Όπ—Ήπ—±π—²π—»π—•π˜‚π—΄ 𝗖𝗡𝗢𝗹𝗱𝗿𝗲𝗻'π˜€ π—¦π—΅π—Όπ—²π˜€ (π—₯𝗼𝗰𝗸𝗿𝗢𝗱𝗴𝗲)
(No appointments necessary at this time)

In-store shopping:Β 
Mon,Β Thurs, Fri, Sat, Sun: 10.30amΒ - 6.00pm

π—šπ—Όπ—Ήπ—±π—²π—»π—•π˜‚π—΄ π—žπ—Άπ—±π˜€ (π—•π—²π—Ώπ—Έπ—²π—Ήπ—²π˜†)
(No appointments necessary at this time)

In-store shopping:
Mon - Sun: 10:00am - 5:30pm

How do I know what size shoe my child needs?

We are happy to help you virtually! If you need help fitting from afar, head to our site and learn how to measure your kids feet from home. Shoot us an email (and even pictures of foot-shape!), and we will do our best to offer shoe suggestions to fit your needs so that you can place online orders and either pick-up or have them shipped.

Do you offer curbside pick up?

We do! Curbside pick up is available during ourΒ business hoursΒ at both store locations.

What if I need to return something because it is the wrong size?

Our return policy is here.


What kind of shoe is best for new walkers?

The APMA (American Podiatric Medical Association) recommends shoes with very flexible soles so that the foot can move in the most natural way. There are several different brands Β that do this well and our shoe store focuses on brands and shoes that are great for feet!


Why does it appear that the same shoe is listed twice on your website?

Some brands list shoes as two separate items based on size. If the shoe is shown twice on our site, you'll notice that they are for two different size-ranges.